Privacy Policy

In this policy, “we”, “us” and “our” mean RU Property Group. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. This policy applies to information collected through our website, forms, email, telephone, social media and our sales and property management activities.

Depending on how you deal with us, we may collect:

• your name, email address, telephone number and preferred contact method;
• property details, including an address, ownership or occupancy information and your selling, buying or management requirements;
• information in enquiries, appraisal requests, applications, agreements, feedback and other communications;
• information relevant to a property transaction or tenancy that we are authorised or required to collect;
• your newsletter subscription and communication preferences; and
• technical information such as an IP address, browser type, device information, pages visited, referral source and website activity, where this is made available by our hosting or analytics services.

We do not generally seek sensitive information. If it is reasonably necessary for our work, we will collect it only with your consent or where the law otherwise permits or requires us to do so.

We usually collect personal information directly from you when you complete a form, request an appraisal, subscribe to Two Cents, call or email us, attend an inspection, use our website, or engage us for real estate services.

We may also receive information from our agency partner, property portals, referrers, contractors, publicly available sources and people involved in a transaction, where permitted by law. If you give us information about another person, you should have their permission and let them know about this policy.

We may collect, hold, use and disclose personal information to:

• respond to enquiries and appraisal requests;
• provide residential sales, property management and related real estate services;
• communicate with owners, sellers, buyers, landlords, tenants, prospective clients and service providers;
• prepare marketing, manage inspections, negotiate transactions and administer agreements;
• send requested newsletters and other communications, and manage opt outs;
• maintain business records, improve our services and protect our website and systems;
• manage complaints and disputes; and
• meet legal, regulatory, insurance and professional obligations.

If you do not provide information we reasonably need, we may be unable to respond fully, provide a requested appraisal or service, complete a transaction, or meet our legal obligations.

We may disclose relevant personal information to:

• our agency partner, authorised representatives, employees and contractors;
• buyers, sellers, owners, tenants, prospective tenants and other parties to a transaction, where appropriate;
• property portals, photographers, tradespeople, inspectors, valuers, body corporates, utilities and other property service providers;
• conveyancers, solicitors, accountants, insurers and other professional advisers;
• technology, website hosting, cloud storage, customer management, email and communications providers;
• government agencies, courts, regulators and law enforcement where required or authorised by law; and
• another organisation with your consent.

We do not sell or rent personal information.

Our website and hosting providers may use essential cookies, server logs and similar technologies to operate, secure and measure the website. You can restrict cookies through your browser, although parts of the website may not function as intended.

Our website links to third-party services, including property portals, social media, our agency partner and an external instant appraisal form. When you follow a link or submit information on another website, that provider’s privacy policy applies. We are not responsible for how an independent third party handles your information.

With your consent, or where otherwise permitted by law, we may contact you about property services, market updates and opportunities that may interest you. Communications may be sent by email, telephone, SMS or other channels in accordance with applicable marketing laws.

You can unsubscribe using the link in a marketing email or by contacting us. We will action an opt out within the timeframe required by law. Service messages about an active enquiry, appointment, agreement or transaction are not marketing messages.

We may hold information electronically and in physical records. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure, so information sent online is provided at your own risk.

Some technology, administrative and support providers may store or access information outside Australia. Depending on the services used, likely locations may include Singapore, the Philippines, Ukraine and Portugal, as well as other countries identified by a provider from time to time. Where Australian privacy law requires it, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

We keep personal information only for as long as reasonably needed for our services, record keeping and legal obligations. When it is no longer required, we take reasonable steps to securely destroy or de-identify it. If an eligible data breach occurs, we will respond in accordance with the Notifiable Data Breaches scheme.

You may ask to access personal information we hold about you or request that inaccurate, out-of-date, incomplete, irrelevant or misleading information be corrected. Contact our Privacy Officer using the details below. We may need to verify your identity before responding.

We will respond within a reasonable period. If the law permits us to refuse access or correction, we will generally provide written reasons and explain available complaint options. We do not charge to make a request, although we may charge reasonable costs for providing access where the law allows.

If you believe we have mishandled your personal information, contact our Privacy Officer with details of your concern. We will acknowledge and investigate the complaint, then respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

For privacy questions, access or correction requests, complaints, or marketing opt outs, contact the RU Property Group Privacy Officer at ruproperty@atrealty.com.au or call 0414 382 312.

We may update this policy when our practices, services or legal obligations change. The version published on this page is the current version and its effective date appears above.